Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Nice sweater, well-made, fast delivery
Thank you for sending fast! And product
Great sweater, we like it very much.
A good sweater, but some threads are white, it's not clear
Very nice baby sweater :)
Very good sweater, but for 9 months it will clearly be too small. Maximum up to 4-5 months.
The fabric is all super! Even the threads do not stick out for us 4 months 7.800 weight we all fit perfectly!
For 600 rubles it's just a super goods. We have a minimum of 1500 t. So cute, took a new year's photo shoot, thanks for the fast shipment. Everything came on time)
The sweater is cool, everything corresponds to the description. I ordered a size of 9 months, reading that little. I think we will be in 5-6 months already just
Ordered 16.09, the parcel came with a 29.09, fast delivery. Sweater and not warm and not thin, medium mating, we are 4 months old, the post is about 62-63 cm, a little oversize.
Everything is just super to me very pondequal and delivery fast
Cool sweater!!! Thanks for fast shipping
Just cool
It’s so soft and stretchy I love it
Nice sweater! At a height of 75 cm Super! Thank you!
Class light, dugout receptions on the dotik, there is no smell! I will order
Beautiful, stylish. For 8 months, it's the most. It's a pity that there is still no size for growth.
Just super! A little hard, washed with gel and such soft became, just delight. At least wear it yourself. Fast delivery, with the store did not communicate
Cool sweater, I take the second one. It is better to take a little with a margin, so that there was an oversize.
Good sweater, came quickly
Excellent sweater, nice. Delighted with the purchase
pretty sweatshirt
As in the photo, there was one thread, but not critical, the size 74 took 6-9 months, came up perfectly
Perfect! Beautiful!!!
It's all good that percent cotton. After washing did not change shape. Did not communicate with the store.