Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
My second order, now in color pink. So awesome
item perfect. but shipping is very slow.
The shoes have arrived very quickly. Good value for money. The size a little small, better take one more number. The store has added two gifts. Thank you very much
I really like the shoes. Very comfortable and it looks expensive. Size is accurate. Thank you for the socks. I will order a different color.
Good afternoon i really liked everything but with the sizes i did not guess myself, now i'm selling and i will order my size i was very rushed and then i crashed that i did not order those sizes well, not che, quality is just super. Colors exactly as in the picture many thanks to the stores now i will order my sizes. In short, they are in size in size go cool. And my 37. And i ordered 38-39. I will sell collect piles sizes. Thank you all super!!!!!!!
As described. Thanks for the little gifts.
perfect!!! It's my secend time I bought them. High. quality and comfort. Thank you!
Good cash registers
Fast delivery. I orderd my normal size and it fits.
Order for wife. liked, comfortable. But too big. model on a wide leg.
Same as a picture....thx
Very nice shoes
Shoes are super, well made, super boxed have reached without any distortion, mega comfortable
Sneakers are just a bomb! Natural suede. I order already third (previous-color fuchsia and orange), now lemon-yellow. For me, so the color is just yellow. At its Russian 36 size (stop 23 cm, narrow) is ideal size 5. in every my order, the store puts a gift-socks. Nice.
I order the third. As always everything is super! On the Russian 36 size (stop 23 cm) I order the size 5. The size grid of the store is accurate, it was aimed at it.
On the size of the foot 25,5 cm were very close, I wanted more freely.
Bomb!!!! Super! Light, soft, comfortable! Go size in size. At its Russian 36 size (stop 23 cm) ordered the size 5 and was not mistaken.
The color is not as intense as in the picture, but the shoes are lovely
Lovely Moccasin it the pair that j'achète 3th and thanks to store for
Excellent! Fits true to size.
This is the second time I order this shoes, i have now three of them, very comfortable! Thank you !!
All Super!! Thank you for the gift!! Very quickly get
Delivery was very fast. Moccasins are good. On the Russian size 36,5 ordered RR 6, straight in size. Soft, comfortable. Made of suede. I order the second time. Happy. Advise.
Very nice and comfortable, came in 3 weeks and got a socks two, thank you !!
These are beautiful, as described. They are a bright blue. The size 8 though was a bit large for my feet (24+cm). I should have taken size 7.