Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Excellent the product, as it is described, thanks to the seller .....
It is an excellent product, arrived in the estimated time, super resistant material. I highly recommend the seller.
Dobre
Knee holds. The side hinges are really tight.
They are good I had already bought a
Generally normal. It is better to wear on the fabric then does not wear. Fasteners well does not crawlet. While one day socks, let's see how to go.
all perfect
Delivery 2 weeks. All as in the description. Recommend.
On the leg above the knee 46 cm well, the traumatologist approved.
In size.
Many adjustments, suitable for any leg according to the size table of the store. Recommend!
Fixed on the joint well. Supports. The skin under it sweats. I do not have a critical stage of the disease, so I can not evaluate the difference when using and without.
The goods are excellent fast delivery!!! Thank you to the store!!!!!!!!!!!
Cool bandage, we have such times more expensive .. On the girth of the leg 45 cm just, and the leg itself is full, if it is even more complete too .. Good fastening of fasteners, keeps well
Everything is exactly like in the description. A little did not guess with the size, but it's my fault .. although, when swelling falls, it will be right. I took it for wearing after removing the main orthosis (a break in the Cape of the bolshebial bone). Its function is performed, good side support and a knee Cup. I'm happy. Thank you all! Came a knee pad before the declared period for one day.
Powerful, Super
Very cool bandage. But to me, surprisingly, is too big. But thanks anyway. Shipping fast.
As in the description, the size approached, done neatly
38-45 size bottom top, came as it should, I advise. just as in a special store, only cheaper three times, thanks to the store.
Knee pads are good. Mom wears after surgery on the knee, helps to protect the leg, do not strain strongly.
Just perfect! I advise the store!!!
Good orthosis, not inferior to analogs for 4 thousand
The order was received very quickly .. I did not even expect... the store many thanks!
The knee pad is super! At the height of the measure at the top 43 cm, at the bottom 37, took the size of L. I have 25 years of diagnosis-the sinovitis of the knee joint, the liquid sometimes comes out and the leg fades, it is not possible to walk. The knee fixes the knee well, it helps very well. Also helps to wear compression stockings. And also there is charging on jutuba jamaldinov Muslim-arthrosis of the knee joint. Very well helps with knee injuries. Very satisfied with the purchase. Delivery lightning. Seller recommend.
I take it not for the first time, it is small in size.