Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Size 295*295. For my money, good. weight 700 grams. please do well.
A second time. For the first time, a year ago, the Post Office see tore, because it is. Packed in a polybag. And the second was sent by courier, intact, even with cheholchik now and patch is allowed. Everything is fine
Excellent!
For all kind of perfect, eyelets and loop securely made. Patch included. In season check. Lightning delivery.
Girls Little Mermaid evening install on purchased a used lightweight and nicer yo.
Tent good, now the case normal Square, тентвлезает, 6 eyelets. They brought in a week in SF, доставкадо door.
Water permeability 3500mm according to the label, fabric is thin, without treatment, but the place with eyelets and pieces are good. Battle is not checked, only share first impressions, but because of the thin fabric and that only 3 eyelets on each side (3*4 m) strong wind can not withstand (based on the experience of other tents, comparing with them). Will be delivered in 4 days in Postamat.
Okey
Shipping lightning four. Product material seems to be no problem buy four key
Order consisted of tents, all of RF went, Green in stock was 1 PCs, ordered, order sent 2 days, the question why delay, responded that the green on the road and shipped the next day is 3 PCs. 2 We arrived in just a day, and green driving 1,5 weeks. Do not know the reason, it seems that he had not come from RF. Tent good, like umbrella with silver plated. Consists of 2 pieces, cut and pasted, hope in fact performed well and preset function will perform. In view of the strong.
For color very mind. Colored fit offical.