Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
This ceea ce am comandat, a ajuns mai devreme, remark, sunt la a 4 camera și e super, vede f bine, sunt f multumit
It is a good working camera but it came with the wrong electrical outlet hookup and I had to use extenders on it to be able to plug into my outlets here in Canada. These Cameras are made with Europe electrical plug-ins and can not be used in Canada unless you have the plug in adapter extender to fit Canadian electrical outlets. My boyfriend didn't like to use the plug in connectors extenders, so he cut the wires off and he hooked another Canadian plug in to it from another old electronic device with the same kind of power supply outlet and he rewired these cameras himself to get them to work properly. They do not work good in Canadian outlets with the European plug ins and connection extenders that turn into Candian plug ins. The connection adapter extenders don't fit properly and they are very loose and don't look safe to use and it could become a house fire hazard.
very quick delivery as expected have bought for 6th time Very happy
Very good. Clean image and with good audio. I recommend it.
Easy installation and configuration, the icsee app is good should have a premium option without advertising.
The camera looks very good. No damage is visible. I haven't turned on yet and I don't know if it works.
I bought one before because I was happy with it, I bought another one I haven't run it yet. I'm sure it will work.
Camera as always is very good the picture is good installation is easy and as always packing leaves to be desired, came crumpled but the camera arrived intact
Excellent.
To work perfectly everything as described by the seller, in addition attentive seller fulfilled the request I made to you by sending European outlet. Thank you very much. I recommend
It is a good product I hope to order again it cost me a little to activate it with the application but it is only to leave more than 10 seconds in the reset to have the QR code at hand and voila thank you very much and if you have more promotions are welcome from the City of Mexico I only detail with the messaging here in the city a little more updated the information and follow-up since they do not make a call to inform that they are about to arrive or when they deliver.
Great cameras, easy to use. fast shipping and great service. Thank you! :)
Very good, I already configured and tomorrow I will install. For the tests I made the image is great. I do not know how to use the protector for RJ45 KKK cable
good deal