Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Well received good product
Normal shoes, only very loose, large volume, on a wide paw. 9,5 size on the leg 28-28,5 cm. With an extra insole and a warm toe is good. Sent relatively quickly. Thank you.
Magnetic shoes! 2once I buy them! Totally recommended!
Fully corresponds to the size. Not light, and therefore the sole is not hollow at least. How long will last-it will be clear with time. While I put 5 stars.
On the viglade Super, packing norms. Prote Z with a mixture is not vgadav. I wear 44, but I read the roll-on and took 45-too.
Everything is fine! For your money-the best that can be found. Came up perfectly. Thank you!
Bots in size, at me 42 took 43 are too big. Delivery promptly, earlier than 4 days to Rostov.
Good Goods. good store
Very satisfied. Thanks.
I wear such shoes, not the first year. Satisfied. Even in the winter, they are comfortable and the sole is not slippery. Insoles additional in the kit was not.
The first impression is a very cool thing
10
I'll go back to this store.
Very nice shoes, in this store the second para. Of course not leather, but well-worn. My husband happy. The 45 size insole 29 cm. The husband said a little loose, but when laced up and put both shoe, said all good, reserve.
Size Size
like in the description, serious Partner..
Shake the heel, with no contact.
Shipping fast. The size of the sole. I'm ordering not the first pair all right. Many thanks to the store for the fast shipment.
Nice looking and very comfortable shoes. I just wonder about the best way to clean them as shoe creame is not adequate for this kind of leather.
Perfect & Quick Delivery
Fully as described.