Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
The delivery was fast and the packaging was well received
Almost like the picture. Cute hat for modest money.
Daughter Duge Garno
Good hat for autumn. Large, soft and cozy.
PERFECT!!!!
The hat arrived in 10 days, as described, exactly the same as in the photo
The hat is good, it's nice, but the negative thing is that it's very loose, it's too big for my head The color is nice
A good hat for your money. Does not fit strongly and protects the ears. If there is a strong wind, I think it will be heard. Came up to 10 days
The hat is nice and really warm. It’s veeeery big, if you have a small head please keep that in mind. Looks homemade. Sadly the shipping time was incredibly long due to covid
very good
It looks chic, the color is very beautiful, but for the winter I doubt, the weaving is not dense and can be blown, either leave but warmer weather or sew a lining. And in general, a cool hat
Hat class! I'll order in other colors. Does not tighten your head, voluminous, warm, soft.
Warm, soft. Got it relatively fast
The hat is good, without inner lining. The mating is large.
As in the description, the seam is not a lot of curve, and so the norms
пасиба ( у нac можно купить такую же вдвoе дeшевле)
For my big head, finally, what you need. Exactly the same as but the store's photo. I want more in other colors. Thank you to the seller for the fast delivery. Recommend
Отличная шапка. Красивый цвет, как на модели. Мягкая, не колется. Спасибо.
A wonderful hat, as stated on sale! Big, stretches, on any head! Color saturated, knitting neat
очень понравилась, цвет красивый
Hat fire, but not warm
Beautiful large and hot and cap, appearance and color as the pictures
у меня вообще с ушами можно выложить ,
I like it
Hello: very soft, comfortable bonnet. Very happy with my purchase. With all my thanks. Cordially.