We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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Excellent backpack with great finish and very spacious. I will buy another unit for someone else
The backpack is a lot of mass! The colors are like the photo, the material is rubberized and it is huge! I loved a lot, it fits a lot. The first purchase I made came in the wrong color, came Gray. But they refunded and I bought it again. Came super fast! Loved it, I totally recommend it. At the first one I missed the address, asked the store to fix it and they fixed it quickly.
An absurdity in the best sense of the word! An incredibly complete backpack! Exactly what I needed! The amount of pockets is impressive, each with its precise suitability of what we would take on a trip! Extremely comfortable and convenient for our needs! Without a doubt one of my best purchases!
I loved it, I have another smaller one that is in the photo, that is size S, the one that arrived now is size L, much more capacity. Perfect travel with cabin bag
Excellent, it was what I expected. Thank you very much
It's all good for high-end, but it's too big, and it's heavy on itself. It's good for those who go abroad without a carrier. If you simply need a bigger bag because the Brass Book is 17 inches, and there is a lot of additional baggage, you need 37 liters. Please choose (37 liters may be big, but...)
Very well made and sewed. Looks resistant. Big enough to travel as carry on baggage.
Very good!
Just fantastic. Super recommend. I was going to buy another one, but unfortunately the government has increased tax and is leaving at double. But if you need a bag that fits everything and well organized, the investment is worth it.
Very well, I still discover openings that I had not seen at the purchase. We go almost from a very flat backpack to a suitcase. Super
Is beautiful, has more pockets and fasteners than can be shown by photos. Delivers what you promise. However I thought that the part I will call a suitcase could take advantage of Improves the 45l distributed in the whole backpack. I need a lot of care and logistics to distribute my materials, so as not to break the seam of the Orange clasp where my kimonos are in the photo, but there were two judo kimonos, large. However I hope it will be my "war" backpack for many years. I'm happy with my purchase.
Very good material, great space.
I was worried because the agency that I hired to give me the backpack to my home had some confusion that caused them not to find the backpack, I am telling this because I wrote to the seller and he attended me in the best possible way when he told him about the situation and he helped me to locate it. I recommend to the 1000% both the backpack and this seller, the backpack is amazing premium materials the best of the best vs price. They're not going to find something better. I will be eternally grateful for this great purchase
Very good
The backpack and very well made! Positives: it has a lot of divisions, access to external pockets as a water bottle and a hidden pocket in the back. USB output in the right corner of the backpack is waterproof. There are some, I will call it a buckle, “buckle” that does not leave loose nylon tape on the backpack straps. Score ten by reinforces on the sides. Has pockets in front of Quick access as well as the optimal water bottle balcony. Two hand straps to handle the backpack plus a nylon ribbon strap and off the two other handles of the backpacks which are quite comfortable and have the cushioned back and a hidden pocket on the shore as well. For travel and great. Even to use in everyday life. Points that can be improved despite the zipper being good could use a stronger zipper and put those buckles in other places also where tape remains. Is a magnificent backpack. For those who have any doubt I hope it helped. Was worth
I liked the service, it was here in Brazil that it took time to be dispatched from customs.
Quite big, I returned a little smaller because putting the bag in little more could fit and it fits everything, the toiletry bag, the clothes, footwear... hanging on the back it looks huge, but if you want capacity is what there is, and the material looks pretty strong, It also brings the protector from the rain although if it says that it is waterproof I do not know what it brings it haha. It has arrived super fast in Spain, a 10 for that reason, although the package and the inner bag were broken on one side, the backpack was in perfect condition, as it was quite protected by a plastic and another bag like cloth and then the final wrap
Perfect backpack. Is really very spacious. The material is excellent. It has many pockets, including thermal water bottle pocket. I thank the seller for the service and the raincoat for the backpack. Was worth every penny paid.
The finish is surreal. I have already traveled with her and I recommend it. Has a lot of space.
Excellent product. Fast delivery.
Beautiful!!!!!!!
Excellent product.
The bag has a very good construction, with regard to water resistance I cannot say anything at the moment. What a little bit is perhaps a small gap more prominent between the two zippers on the same line. I bought the 45l one, but I think that the 37L one would make me more fair, it is quite large.
loved the product. it's very large and seems resistant.
Excellent product, now to use it if it is resistant