Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
great product, great service, fast delivery, highly recommend
Waiting for results
I took an XL for 51 cm, I think it is small, cramped and it is chipping, ordered another 2XL. The delivery to the toilet mail is fast.
Excellent Product, accurate measure
Already bought one on another site, I buy one so much it does me good on my knee when I tin'.
Alles ok
Everything is like in the photo and even better did not expect me like I recommend
The order arrived quickly! everything is as described, I recommend the seller!
A very good product, but pay attention when you invite 2 that the move is one!!
A monster product-I will describe everything! Rozmir pidishov, yakiste Garna! The next seller for the delivery of the same goods!
Fast shipping, well packaged. item as described. fits well.
Article is firm but too small, unfortunately the size table is not correct.
The order arrived quickly. Packed well. Packaging without damage. Fully as described. Thanks to the seller.
The first impression is fine. The fit/size seems ok. Let's see how the knee brace works during sports/practice.
Goods before the day of the day for 15 days for a new day. The goods are the same, according to the statement of the characteristics. Rozmir spiviv with a washed-up rozmir of the leg. I am satisfied with the purchase, I will try to give my name to my nobility. Sellers for the goods.
A little upset. Ordered the color yellow and received the light yellow. And otherwise the product is excellent. Recommend
Received after 9 days, matched the specifications, it helps in supporting and protecting the knee.
Great knew Barca very comfortable
Great; after using it the whole day; should be avoided while sitting; it’s very good for walking and sporting
The knee pads are very good, the knee is very good, I have already tried them for race walking today and I have not felt the usual pain in my knee
A very good knee pad, I have already tested when walking, holds the knee well. I bought two knee pads and they do their job
Very good knee cap, not moving and nice to wear. ++
Very good on the other hand it is not the same color as the description received pink instead of purple
I received the shipment very quickly. The sizes fully correspond to the description in the store. I am very satisfied with the fast service of the store. I recommend the store to everyone. Fair tradesman.
Thank you very much