Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
The shoes really really comfortable I נהנית highly of them recommend real
Very comfortable even though I ordered a number more I didn't have to but well it has Solution
Buty bardzo ładne, lekkie zgodne z opisem. Niestety na mnie za tęgie. Mam bardzo szczupłą stopę.
Tennis is great, I bought the wrong number. It is a little heavy because sole, but is extremely soft and anti-impact. Very good.
Very nice and light, I liked them very much
Mu and pretty as it comes in the photo I recommend store
Shoes very beautiful, as in the pictures. The sizes match
Shoe lovely and comfortable. made mistake size but not critical. עדיף big than small. Chose 40 on measure 25 cm Th athlete's foot. Would need to choose 24 cm and M.. I measure 38 ארופאית
Product is great. But size to big for me. Returned to sender without problems and refund given back to me. Thank you
it says 40 on the sticker but it's very small it's 39 it is your mistake look at the picture
I ordered two pairs of shoes in this store. Yourself shoes and husband sneakers. The shoes turned out to be the same as I imagined. both I and my husband were satisfied with the purchase. We delivered quickly. we will continue to make orders in this store.
Good stuff I really liked. But the sizes are bigger than the ones handled in Mexico. Very fast delivery would buy again without hesitation
It's okay, just the sick ones. I ordered 1/2 sizes smaller. Although I have 22,5.
They arrived in good time, they adjusted super well to my shoe number, comfortable and light.
I recommend. It's the second pair of shoes I ask for. Everything perfect and very fast I ask. 10 days
All perfect!
I never imagine so cool I like it
Very cool-beautiful, comfortable. I will order in another color
Received in 10 days, are the quarters q I ask, are very comfortable