Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
The store saved on the package on delivery, so the shoes are all "stuck", the appearance is terrible. I do not know now how to wear it. In the photo, it can not be seen well, but on the leg the creases did not stretch.
I order my wife similar moccasins in this store not for the first time. Unfortunately, not 5 stars. In relation to the previous order, the same size 12 turned out to be smaller by 0.5 cm and insoles, previously made of genuine leather, now made of synthetic material.
סבבבבבבההנ
The shoes arrived very quickly and were exactly as described and very comfortable. The colour was identical to their pictures. The communication with the store was really good! I will order more from this store over time. Thank you very much! :)
So comfortable. Second pair I have ordered. Love
Excellent MOKAS. Take a second time for two years. Very popular!!!
Perfect. Love these shoes.
Thank you! It came quickly! At its 37 size came just.
Excellent moccasins. The second time I order, my wife is very pleased.
Delivery 20 days. the second time I take my mother. 5. I wore years, now I will take it to the cottage, and the new ones in the city will be worn. i sincerely advise everyone.
Moccasins have arrived. Everyone is happy.
I love this shoe. I already have many. But these were not enough. I ordered others. Recommend
I order them not the first time. I love them. Very comfortable. Thank you
Good sneakers, for the season, already 3 and take
Labai Geri Batai greitas pristatimas rekomenduoju parduotuve
I order not the first time, very good slippers, the wife is very satisfied. Advise
Very convenient, fit on a wide leg! At its 40-41 size-took 12
Very comfortable, soft, bright. At 39 the size of the stop 25,5 cm took 11. Slightly loose, you can put on a sock.