Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Perfect as has the description thank you
Thank you .....
The tent came in 12 days. All good!!! Collected and disassembled in 20 minutes. Well packed material is excellent
The parcel was sent very quickly, delivered much earlier than the stated date. The tent looks good, the seams are neatly stitched, in two weeks the tour is planned, let's see how it shows itself. The seller is respect for the good attitude towards buyers.
Tent arrived very fast and mounted instantly to see if there was any defect… everything is fine, it is light and looks very comfortable with the fabric of the room. A beautiful tent for trekking or cycling tourism….
Best I expected
Everything is great!
Excellent product!
Tend is not heavy good for two people. Had a 3 hour rain, no water get into the tent. Survive medium wind, too. I recommend it.
Arrived well packed, quick and easy assembly, I found the materials not very thick and the seams fragile, maybe it is normal in a low weight tent, the inner part with dimensions of 2,00X1,30 cm, I found it a little narrow for two people, I am 1,70 cm tall and I was comfortable when sitting without hitting my head on the ceiling, the breaths of this tent are not open, but since it is quite screens maybe it does not heat up much, the floor fasteners look fragile. I will test soon and I will review again.
It looks good. Need to check in the hiking
top
Tent OK, within the expectations created by the ad.
100% as described. The tent is light, compact and practical. Recommend the seller. It took 25 days to arrive, but the delay was caused by the strike of federal revenue employees.
For those who want to buy it from Turkey; First as a material, but I see it. The installed state is enough for two people, the smaller and lighter it is to carry. I bought it for them to take up too much space in the bag on my motorcycle trips and I like it.
Have 1,78 height and the size it is good. Liner floor could be strengthened, is thin the same side. The weight and the same 1,8kg
very happy with this lightweight/compact 2 person tent. looks and feel perfect for my next bikepacking trip.
Super. Stitched well. Full set. Good luck to all.
Delivered quickly, the description corresponds to the field has not yet been checked.
In general, the tent is fire. Ordered on May 28th. Got it on June 11th. I met all my expectations. Very light, less than two kilograms. Compact, for cycling and hiking most that. I haven't tried it yet, but I'll try it soon. It is packed in a bag and pupyrku, so when opened, do not cut with a knife, you can damage the tent.
Tent good rainproof watering from the hose ProTek only where the lock is non-toxic
Very fast delivery, product corresponding to the description, only downside the sardines a little Light, it is not the first article that I order with Desert fox and was never disappointed, value for money very interesting to see on the term, thank you to the store
Description matches. Everything you need is present. In the room to collect harder, in the nature of minutes in 3 you can collect) the only thing that, thin material. Hands do not tear well) impregnation on the inside of the plaid. The priest did not answer the messages. The only thing that got on guard.
Shipping Day, delivery by courier 2 days. In combat conditions, I have not run yet. Came with such jambs. In general, I like it. More compact than my old
Looks nice and lightweight. Poles are strong. Very roomy for 2 adults