Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Consistent with the photo. Very pretty
Little bit too big yet. They look great. I’m just a little worried they’ll slip off the heel when wearing. Looks a bit loose
All Super! Arrived half a month earlier :) thank you
They are truly beautiful, they arrived very quickly
perfect little shoes for walking feet indoors.
Got a little tight, probably will lose very fast, ask for 0 to 6 months and my baby is only 4 months old and it was a little tight, more is beautiful I loved
Arrived in good condition in 20 days
these are just as described and very cute
The color differ from the picture. The size fit my 8 month baby, not for 12-18 months.
Perfect! Very easy to put on, they are beautiful
Good, comfortable. We are still Bolsheviks, I took it for the summer
Beautiful as in the photo!
Very good product, same as the picture and very fast shipping
exactly what it described, may be a little bit big, but can wear a bit older
Rosmir for 10-11 cm, with a sock, the smaller will be. Yakiste Garna.
Slippers are sewn neatly. There is no one to measure on yet, I dream of becoming a grandmother and that I liked to bribe myself. It is purely practically possible for the baby to walk in them at home. I don't know about the rubber band. Like not very tight, hope the leg will not be pressed. the item has been tracked. Came 2 weeks earlier. Seller Thank you
Very cute, musipus slippers. Took a "Punka"
Are more beautiful than I expected
Very very small size, my son make 12 months the shoes are too small damage ..
I loved them, they are very beautiful. What I asked for arrived.
It looks like the photo, but the sole is rough and when they put it on the legs, then one crookedly becomes (
Product arrived very fast. Is the same as the image, the better it couldn't be. I recommend to buy, they are the most cuddly thing
Very beautiful but ordered for 18 m and a child 15 M does not fit into the back can not walk
Good slippers
The delivery is relatively fast, the product is good