Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Red one works perfectly! Can see my dog run for a mile and still be able to see her ! Very satisfied with this product
Wow super collar it turns on 3 modes of lights we see our dog when it is black recharge USB socket
Duge krutiy nashiynik, yaskravo to hang. I'll wait to serve dovgo! :)
Good qulity
EN as described, super happy with the product and supplier deal, we had a small problem with my country's transport company and the store immediately fixed it, it illuminates greatly and the battery lasts more than 2 weeks, exceeds my expectations.
10 de 10
Very bright, well visible. But be careful with the plaque to adjust the size, can slip out :)
Good product, arrived fast. Need recharging after about 1 hour (4x15 minutes evening walks) of using.
Impeccable delivery, there was the tongue as indicated, I tested it, the batteries work.
I recommend, everything works, very convenient, for a large dog
Better than I expected, with lots of light
Behind all Koshti SuperI'm not the same rosemir, ale zshiti to Tom all OK. It is not appropriate to be wide. I did not mix the width of the rosemir, and the pug-pug is great.
Works
As the main collar is unlikely to be used, but as an Additional at night will go.
seem really nice! it said that they would arrive on the 12th of october but they arrived in late august. fast shipping, and they came with batteries
The truth is a product 10 but I chose size xs for a 3 month pincher dog and it is very big so it will touch me waiting
Just like the picture. For the time being exelent and performs its function very well.
They're big! I took the xs and I had to adjust it, the pink looks great, the blue is less intense, it looks little but something is something
Enchanted is the second I ask
It has 3 light positions Fast shipping Now I have to buy her some sunglasses because she lights up pretty much♂️
As in the picture, you can decrease and increase the charger relatively fast, very satisfied
The collar is very cool. Bright. It's loaded. The dog is clearly visible in the dark.
Everything works, but a little big. The puppy will grow-it will be just. Went for a walk in the evening-very impressive and convenient. You notice where the puppy runs, and as well it is visible to drivers passing through the car in the yard.
I'm happy with the goods, I recommend the store.
Very bright. It shines a lot in the dark. The battery lasts for three walks approximately then I must charge it again. Nice color. Happy with my purchase.