Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Have this same coat in green and love it.
Arrived right on schedule. Love it. Extremely soft and warm.
very nice. I like it
Thin material but soft. Not bad for the money.
Its nice
I liked this coat it’s very comfortable and soft
it's perfect thanks
Magnificent
The jacket is beautiful, warm, the castle works. She's not fat. For the house is warm enough and comfortable. What will be after washing, let's see
It's the second I buy; It's very soft and rich; Warm; I may buy another color; It came to the Canary Islands fast here; I love it and I recommend it 100
Left damaged and put many obstacles for the refund caray
A little long to be small but very comfortable and soft inside
Excellent I loved recommended
Ì have a black and a white now ì have a brown one and ì love them every warm now ì need a gray one.
Good warm jacket for spring/autumn. Sewn neatly, the lock is small, there are pockets, a beautiful hood. Took 3XL, 50-52 turned out to be a lot, you can take a couple of sizes smaller, it stretches well. The fleece is very soft, but you need to wash it, a little crumbles. The delivery is fast, I recommend it.
Good product
Every nice and it is warm
My pictures will support my comment. The jacket is not as dark as the picture the comfy lilac or lavender jacket sheds a little. Pockets are not deep. They’re very small not for you to put your hands in maybe some tissue I would not even put change or money you’re gonna lose it, I weigh 240 pounds purchased a three XL I like to layer if it’s cold so I ordered a brown one and a four XL because I like to fit my jacket comfortably. Plus I have brought shoulders. That is another reason why I’m going a size up I hope this helps someone. More like a light fall jacket nothing winter about this jacket.
It’s soft and comfortable.
I bought for a close friend it doesn’t really get super cold in Ga she liked it very much. I bought me light lavender it’s not really that purple . The black is true black. Very comfy she says .
Some good material some no thank you
I like the item
Loving this jacket and the material is so soft
Good sweatshirt, the pockets are too small
Bello