Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
received before the time, and exactly as in the pictures
Perfect
Good afternoon, I go in time and form, as described, thank you.
Exactly what I ordered
Keds just delight, ordered for five months and did not miss, guessed, I'll order more, delivery for two weeks in Krasnodar Territory
Sneakers came quickly. As on the leg of my son, so a bit wide, but not scary, in a few months I think there will be norms.
Small on the foot somewhere 10,11 cm total, and we already more than 13 months does not correspond...
Good shoes with a thin sole) we liked it)
Nice booties. We are now 10.5 months old, clothes size 80, something even 86. On us, booties are very big-I was afraid that while they come, they will be small, reinsured. And they, apparently, size in size, came too quickly
The parcel to Kiev arrived in 28 days.
They came a little earlier than they were. I'm happy with the purchase of the child kokras, even a little with a margin, I worried that they will be too small around the house most.
Delivery 35 days! Synthetic fabric. Sewing good, for the summer for the legs 8-9 month old baby is excellent) Thanks
Very nice and well done, despite the restrictions on delivery of mail in Spain they have arrived quickly. Everything is perfect.
Good. Very comfortable. His son today was born, just for 2-3 months will come. Then small will be, took for 18 months.
Honestly thought they would come a little stronger. They only walk at home and everything. On the street only when the heat will be and then I think the child will be uncomfortable. Disappointed a little. Plain cotton Velcro socks
Cute slippers. Of course, decorative, in the stroller to sit, but beautiful. The seams are smooth, without defects. The fabric is strong enough. Fabric sole with non-slip circles. Sole length 12 cm heel width 4,5 cm fingers 6 cm
Sneakers cool: sole oilcloth, Velcro durable, upper material tight, back Reinforced with an additional bar. I am happy with the purchase, I recommend! Suitable for a full leg or with a large lift, including. Designed for a warm spring, for a cool summer. The goods were delivered quickly, despite the situation with coronavirus in both countries. The store is clever!
Cute sneakers. Came very quickly. Although there was a long shipment in connection with coronavirus
thanks,exact description, shipped quickly.store even though the store didn't use the shipping outfit I used it came early.
Delivery is slightly less than a month. The number was tracked. Thank you to the store. Package bcame torn. I advise you to take. Ordered for growth.
Bien
Very nice, well made
well received. thank you
Order 18.12 arrived on the red glade 03.01 unexpectedly quickly to be honest to us exactly a year boy
Nice