Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Beautiful
Well made — a little snug. Next time I will order 1/2 size up
very nice I plan to buy more thank you seller.
So beautiful and comfortable!! Perfect work shoes. Made with very soft and luxurious leather. Fits me wonderfully. Thank you!!!
Arrival on schedule. Carefully packaged. Beautiful shoes. Would buy again!
I'm definitely going to buy more from here ;-)❤❤❤❤❤ thank you
Very well packaged for the journey, items as described. Super cute. I wish they made size 10 in US bc squeezing into a size 42 means that I won’t wear them often
Bonitos
Better than i expected :) Better than i have expected :)
They are just like the picture!! I love them so much, they fit right and they don't feel cheap, they are also comfortable and arrived quickly too.
Fast logistics, 10 days after arriving in New York, USA, I am satisfied with the shoes. I wear size 10 in the United States and purchased European size 42. Very suitable, comfortable to wear, standard size, recommended to buy, thank you seller,
Good product, as most buyer report, you need to order one size bigger for a correct fit.
Ballet flats are both in line with the photos and expectations, and I really want to spread in the process.
Loved the shoe and all the packing! I bought a size bigger than I usually use and it turned out perfect!
Shipping was very fast. The packaging was neat and arrived in perfect condition. The product was also very cute. Thank you seller!!
Unfortunately far too big for me, even though I followed the size recommendations. They look great though, are very well made and comfortable!
I'm satisfied with this price!
Beautiful but ask for two more sizes, my foot is 22.5 cm and I had to go back to order a size 35 and it fits me exactly.
Size is correct 38 is real EU 38
Beautiful I recommend ordering one size more
Awesome
Shipping was okay, shoes are amazing!! Bought two pairs in different colours and will not hesitate to buy some more colours!! 10/10 would recommend!
The shoes look very good, but unfortunately they do not fit me at all. I already had a nuimmern Ordered bigger and I am very sad that I will not wear them.
The shoes are cool, soft, but the size is not right. I took 39 on 37,5 leg (24 cm), turned out to be a little large (as 38 feels on the leg). I may cancel and re-order size 38, or I may try to wear it with a special plaster