Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Good sneakers at a pleasant price. The size took 42, which I always wear. I recommend the store and the goods.
Shipping longer than normal 23.05-11.06 Sneakers standards, buy only Bona, me are satisfied
Shoes very cool. In real life is better than the photo. Are in size. Thank you.
Like all good-smoothly, without glue, the size (but the 5mm less than it would try to test, stock pair mm have all the same), will understand after some time of use.
Shipping 21 day. Just like the photo. Bona excellent shoes.
Chelyabinsk region sneakers ran for 9 days. My little foot 40 size 7,5 fit perfectly, indicating full compliance with the size table☝️Качество is quite good, in general, buy happy brand quite popular, so the special recommendations does not need. But I recommend)))
Delivered instantly. Very comfortable. The 42,5 chose р.9,5. Thanks to the store.
Select one size larger.
Hello, thank you very much and for gift
In general, everything is fine! There was a small defect, but the store and I decided this point
Ordered 16.01 received 11.02, packed in a pup, the edges are not crumpled, to the touch the materials are pleasant, very light. The size corresponds to the declared, I have 40.5 took 41 sits perfectly, the feeling that you walk on the carpet. As will be in the sock will show time. In general, very satisfied, for this price we do not buy such. I will still order. I recommend
Excellent sneakers autumn all of leatherette will not be the size of the foot comfortable store 5 points shipping fast
Seller respect and gratitude! crosses are very good!! the store explained everything very quickly and clearly! put orthopedic insoles! with the size guessed at his 45 ordered them 10. 5. in Stavropol came in 37 days! very satisfied with everyone I recommend!
At 42 size took 9, too big! It was the smell of glue, then faded.
I ordered white and black, white better made, but also not branded insoles, 41 took 8.5 freely, but 8 would be too small.
The parcel went long, ordered 11.11.2019 Received 25.12.2019. Look cool.
Very satisfied with sneakers, I order for my husband already 2 pairs, about the stock. The sizes are indicated exactly, the husband has a wide leg with a high lift, so the size 44 went perfectly for the length of the foot 27,5 cm. Delivery to Rostov Region 3 weeks.
Crows are good! Leg wide and lift big. Worried about the size. The foot of 27,5 cm took on the table 28 cm, it's the same 9.5, it's the same 44. Everything came perfectly, sit like poured. Smell a little, and the glue protrudes. But it's as usual. I grabbed 1300.
Delivery to Novorossiysk 35 days, sneakers are excellent, I take bona not the first time myself and my girls, everyone is happy, the size table corresponds, at its 42 (27 cm) took 9 (27,3 cm) -perfect.
Excellent sneakers! I order already 2 pair. delivery to Moscow for 3 weeks. packing in a puffy film. my son size 42, 5 .... ordered 43. Came up perfectly. I want to order a couple more but a different color. I advise everyone of this store!
Perfectly packed goods, reached without damage. Got what I expected.