Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I'm very happy. At its 39-39,5 on a narrow leg, the size approached well. The size would be less not so comfortable. (Originally bought as shoes, which is not a pity to kill, but in sneakers I do sports, incredibly comfortable. Asked the store to put additional. insoles, but they were not put :(
Sneakers fire!!!, for such money.
Light, very comfortable. The size is exactly as the store stated. Recommend
As always, all super size came up to his wife the only no additional insoles
At its 38 6.5 id approached
Excellent sneakers. Peter got there in three weeks. The leg is very comfortable. At its 38 size ordered 6.5. They sat perfectly. Seller recommend.
Sneakers met all expectations, cute, light, comfortable, the size matches. The store put spare insoles for which he thanks a lot and wishes for prosperity and prosperity)
Sneakers came with marriage. opened a dispute, half the amount returned. delivery about a month.
26 May order, 12 Jun received. The foot of the Chinese method of changing just 23,5, nothing more, nothing less. It's in the air bag. Just put them in the store. Comfortable, legs straight themselves in running rush. Thank you very much
Sneakers is really cool, come quickly, thank you very much, the 38R. took the p. All come! Thank you very much!!!
Different shoes, for the second time. Go on a large scale. Of course a long, but it is not the fault of the store.
Ordered shoes from this company her husband, decided to try and myself. My 39-40 perfectly fit 40 size
Excellent Running shoes, fast delivery!
I like this sneakers very much! I recommend the store at 100 %!
Is not the first time, everything is fine, asked replacement insoles umnichka put. So recommend. Size in size. Delivery fast.
As always, all is super! Not immediately order the first time. My 37 took 6 perfect fit. The insole is soft as a pillow.
Shipping дпд 2 weeks. Excellent. Take the store is not the first time, store put extra insole. Took my daughter on foot 24 cm, have a good supply. Recommend.
Excellent cross! Thank you for gifts! Received in two weeks. Seller Super)
Krasovki came to 26.5 with a small margin… comfortable friction in room and apparently.. Recommend
Delivery to Pyaterochka center for 2 weeks, size 6 well approached 36, wife is happy!)
I love it!!! At 24 cm 38 size, sat perfectly. Insole fire
Beautiful comfortable worth buying
Bona Super! Delivery 12 days to MOS. OBL. light, comfortable, but hot for heat.
Good sneakers, comfortable. Delivery lasted less than two weeks. The packaging is reliable, as always (air mattress), so that the shoes keep their original shape. The store equipped them with orthopedic insoles. My daughters liked it. Bought for the summer. Selected according to the dimension table. Everything is fine.
Chic sneakers, these are the second such. The first (red) took herself, these took her son. As a gift, the store put spare insoles, thank him so much for this. Sneakers of this company take not the first time, and as always satisfied. The size is the same and exactly corresponds to the dimensional grid. I recommend the seller, the goods too.