Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Okay, lots of pocket
Zippers are heavily fastened. You should always button-unbutton with both hands. Very roomy and durable
Thank you very much
Product arrived well packed and as per the announcement photos. Very spacious and full of pockets to store and organize your things. Super recommend.
Very beautiful and looks very resistant!!
It's good.
Good backpack, not as spacious as in the picture, but can serve
Fast Delivery and item as they've described! Wonderful Handbag! 15days before the expected Delivery (on the 19th January). thank you!
Beautiful and comfortable backpack with lots of compartments. The only thing that's sorry, not a very strong back. But on top very comfortable two handles, trimmed with leather. Even if the backpack is open, you can carry it without fear that something will fall out. Thank you.
Came quickly, not a fountain, but there is nothing to get used to for this money
I am very happy with my purchase, the bag is beautiful already and very light with capacity.
I thought it would be made of fabric when I saw the picture and video. Actually the material was very thin (really thin) so it is very light but I doubt how long it will last.
I haven't tried it yet but it looks good
That's fine.
i love this backpack. very spacious, the compartments make it easy to keep track of things that are used more often and things that need safer keeping. i am very happy with my purchase
Good product. The fabric is more fragile that looks and the bottom has no reinforcement.
Little plastic like fabric. Am wondering how long the zipper lasts. But looks rather beautiful out.
The bag is good. Blue is not a rich blue than you think. But I'm satisfied.
great bag.
SuperReçu très vite
Very good for the price
My son liked it!
I'm sorry that the bag is small, but I'm using it well
Purchase Great!
A good backpack for every day or as a hand luggage for the plane. Roomy, comfortable divisions. The dog rides very easily on the Snake