Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
It took a while. But it all came ok. Thank you. Thank you.
very good product
Good product, solid, comfortable and warm, natural leather and glued sole. Seller and product recommended.
Fit reasonably well. Good value
Very good shoes, my husband likes it, I advise
Third time we bought
Fits Supper keeps warm well
Excellent and very comfortable.
The shoes are good, but the size did not match. The seller's information is misleading. I would advise you not to look at the length of the foot, but the size of the shoe when buying. I bought it based on the foot length of 28 cm, although the foot length is 27.5 cm, and the size was 44. I had to buy size 45 and everything would fit. Anyway, 28cm is size 45 everywhere. The seller could adjust the information.
I love them. They look good material. Shipping was faster than expected. Good seller.
Shoe... excellent ..
The product came a long time before the said date, the pattern was complete, the inside is warm, the color is also very beautiful, i recommend it
Thank you very much! very good seller! very fast shipping! A+++
Nice boots for the money
The boots are very comfortable and warm. Very good finishes. I recommend them
Ok all well I like a lot
fast delivery. very comfortable and well insulated. happy with my purchase
ok
Arrived on time and according to the description.
Waterproof soft
Firm grip on Canada’s snow. It can’t be better
Really good thank you
Looking good.
Very cool shoes, I think that the branded shoes made in this way would have to pay at least PLN 200
Item just as described. I’m a UK size 10 and would probably benefit from a 10.5 for the best fit. Many thanks