Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Its arrived in good package condition am excited to play it for my baby girl soon during the tummy time
Not bad
2 children making parts together small toy with cute little COCHS
Almost all well, a wheel of a duck does not tighten and comes out all the time and thus hinders the function of the product from there in more everything well
Perfect toy. My toddler totally loves it! Playing everyday. One minus - sound is very loud, but we add a sticker to minimise volume
Class ingrashka, children
The box came with a small detail the rest, all well the toy came in good condition, only it is very small because of a marracket to better understand the size but the bb was also happy thank you very much and I recommend super fast arrived thank you
Very cute the toy, it is only a little small, one imagines it bigger, but it is very interactive
My 2-year-old niece loved the toy! Just didn't like the music very much.
Arrived in 7 days. Works as described but music is too loud. Should have a switch to mute the music. Thank you for fast shipping.
Cool toy just a melody too loud and annoying.
The net good chingones band
bonito
Fast shipping recommended. The toy pleased
Arrived fast, the product is just as described. It's very funny, it's worth it. Is working, thanks seller
Uper ichrashka for children and creatures
Works perfectly. My son loved.
I still don't try it, I hope it works well
Chudova ichgrashka, children were honored, Edina's melody and not possible
It works perfectly. Too bad we can't cut the music. The little one will love
Delivered very well
Very nice, although pieces are somewhat small for a baby
Exact, the detail is that the box is battered, they should pay a little more attention to the packaging, as we know that customs are not careful or the carrier
very nice items
good product