We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
Spectacular as the description of large capacity brings many pockets you have to know how to choose the model according to the need to travel I recommend the seller Thank you very much
Generally loved my backpack!!!! Well divided and seems to be well resistant. The only negative thing was that it came with a wire failure pulled in the front only I will not return it because I will travel and there is no time to wait for the arrival of another.
It's ok, it's functional and it looks well done.
Fantastic bag. Fast delivery. Super satisfied
Very nice bag. Its very convenient to have all the different compartments. I like the wet compartment the most because it is large enough to store a wet towel! the bag feels and looks sturdy and I really like the blue/green color. The toiletries bag is nice too. its very light. im glad I added it as an extra. shipment was even faster than expected and it arrived within 5 days.
The delivery was well before what was announced. I haven't used it yet but I liked it a lot, it has good finishes and the material looks great. According to the announced characteristics, very beautiful.
Money well spent, I would buy it again without hesitation!! Total recommendation.
WONDERFUL!!!
Even with the Chinese holiday that lasted the whole week, which took a little longer for the seller to send the product, yet, it arrived ahead of schedule. And really the backpack is amazing! Reinforced material, zippers with external protection, etc. replaces a carry-on bag easily. Which is very good for low cost companies. Highly recommend!
The backpack is very large and spacious. Has very good terminations. I find it a very good purchase for people who travel often.
Very good everything!!!
Arrived in 12 days to Chile! same as described, I only got confused and ordered the bigger backpack but didn't noticed that doesn't include the place to storage shoes but that's completely on me. came in perfect conditions, nothing to complain.
Very good materials comfortable spacious and meets "handbag" for the plane
Was for a gift, the product seems to have everything I expected. Only the test of time in use is missing.
The gray color is more cream than gray, everything else fine. Super fast delivery to Chile, I bought it on 15-09 and it came on 28-09
Excellent travel
10 out of 10 I love and very useful
Arrived in perfect condition, but I was taxed at $44,42. Even so, it was worth it.
Vale la pena
Is everything that appears in advertising. Arrived smoothly on the estimated date.
The product is very accurate to the picture and arrived in good condition and super fast. I liked it very much
Product same as the photo. Good terminations and large size. The material looks resistant.
The backpack is very good. I will buy others
Really nice backpack!! Pretty fast shipping too.
Ótimo produced