Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
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Arrived on time, well packed, very simple configuration. Thanks to the store.
For the moment it's going well, I already have another one in function, with you for months and it's going better than 5v
It works well, 3MP there is no but the picture is not bad
Works, the resolution is lower than 3 MR, then it will be seen.
Superb product very easy installation and use Once tuya installed having chosen the right camera is enough just to have the camera scan your mobile phone and finished
The product arrived before the deadline. The product meets all specifications, which the store announces.
Configuring as WiFi camera was not good but, as dual band camera got better...
I liked the product although it takes a long time to arrive but I liked it and I recommend it... Directly from
All good and fast is the second I buy, an A from me
Delivered quickly, complete kit.
Perfect as always. Fast shipping. The operation of the camera with the app is perfect.
Wow really a good camera thank you.
Great camera for your money. Started up quickly, shoots perfectly. Made an order for the second camera. The delivery is super fast. The store is handsome!
Second unit that I buy, perfect, really good image.
The truth will have bought like 8 or 10 cameras already and the truth looks very good and they do not fail
Excellent Device, easy to program and good image.
arrived very fast as described I'll install and check it
They work perfect. Made to miss the lens aperture but otherwise cool.
Not a bad camera. Of course, the HD is not particularly drawn due to the heavily oversqueezed image. It is convenient that the control is integrated into Tuya, but I connected to blitzwoolf. 64 GB gets on the card for three days, then cyclical overwrite. Sensitivity at night I like.
Excellent product. I bought two cameras, tested them and they were 100% approved. I bought three more and arrived in excellent condition and as agreed. Excellent product. Reliable store.
The product is as described, the camera works well, there is a slight delay of 3- 4 seconds, it is normal, 30 meters away the picture is clear.
The camera came in good condition. Connected, everything works.
It is not the first you bought and as always very fast shipping, exemplary store all perfect thank you
Good camera but the power supply failed after one day. I replaced it myself and even bought another of these cameras.