Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Very good camera. Good image, follow person function, night vision, alarm (a little low, but TD well) and easy installation.
Came very fast
Well, I arrived quickly. Everything seems to work, but it is not kind of agile, very smooth in comparison with the "light bulb" of the same manufacturer. Let's see how it will show itself further. Today is her first day of work.
Camera has a great cost benefit, with great images, Tuya app works very well. I just don't give 5 stars because in two weeks I had to restart her twice because she crashed. And lacked a voice function (Alexa and Google).
Great camera. Copes with its task on the 120%
I will report my experience: from the time I placed the order until the delivery date it was 22 calendar days (because it was an order coming from China, I found it very fast). About the camera, it has a very good picture, extremely easy setting, its infrared works great and when we turn on your led, it lights very well, the only one I have is about your motion detector, he's not that precise, Even in the highest sensitivity the times it does not detect, but as I left in continuous recording, this was not a problem for me, in short, I would buy again without any problem. The card came as requested and is working well. I am more or less with 15 days of use and so far zero problems. I left the camera in the garage of my building, it catches the sun and when it rains it gets a little wet, and even then with no problems at all. Finally, I recommend 8,5/10!
For my money, the camera fire, this is the second, the first second month works in the cold at the dacha has not yet failed, I am very pleased. 5 +
The fastest purchase I 've ever had on the platform. It was only 7 calendar days
Three good
It remains to be tested, but if it is the same as the previous one I bought, it is a good camera. Recommended store
Perfect and very simple to program,. I will buy again
Excellent product, fast and efficient shipping, great.
Great camera all works for your money! The delivery was delayed but the whole
Product is awesome. I had a problem and the store fixed it asap.
It was very quick delivery, amazing
Arrived today, fast shipping, packed well, no damage, store recomended. Havent tried yet but in a day or two will
Received in conditions, well packed. Second camera that I acquire and cover what I demand of these devices.
Well packed, arrived perfect. Need to prove.
Love it. Good item. Thank store.
The camera has very good resolution, looks very good and at the moment it works great, it is easy to configure and with the application it is very easy to handle
As always perfect, fast shipping
All right!!
Excellent Product, arrived has been tested and will be installed soon. Thank you
Clear Picture both night as daytime!
Whose camera does not connect through smart life, choose a dual-band, and not the one specified in the instructions and connect with a cable.