Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Excellent equipment, various features and perfect operation with the home assistant.
Fantastic camera and the store very helpful and arrived before the deadline
Works perfectly. As described. Recommend
The configuration is not difficult although it is to integrate it into Alexa, for me I say. It seems to Me a technologically current camera although its manufacture is basically plastic. The image seems good to me and the utilities of the program enough. To see how it behaves with the use.
The delivery is fast. Communication with the store is excellent. All issues are resolved quickly and efficiently
Did not check. The delivery is very fast by courier. All the whole cameras respond to the connection. Took two. I will unsubscribe
The store was very fast in shipping. The product came well packed and with the 32GB card inside the box. Everything worked very well. Both the app, and the connection to the camera. It is necessary to install in the definitive place and check if you will be able to connect well to the Wi-Fi in that place, and when time it will bear to stay outside the house.
Excelente
Everything correct, the package has arrived perfect. Very good product, as described, great store and very good professional, I am very satisfied. Does not work with Alexa although the instructions indicate how to connect with Alexa, with yours perfect.
The camera sends good image. It has many functions. But you must receive the wifi signal very well if you do not have conflicts. To the upper floor with average wifi sometimes does not respond. Simpler cameras give less conflict with signal and wifi.
It looks good. We have to try.
Works well good image. Made of very light plastic. To see the resistance in time and especially in the south sun. No communication with the store. Arrived on time and in perfect condition. The seller seems very serious I recommend 2 others
Is working
Great!!! I arrive a few days earlier, it's a super good camera I love thank you very much super easy to activate with the app has very good image and many options to activate and disable from mobile
The camera corresponds to the store's description. Within 20 days of working properly, it has stopped working. I don't know if it was cold or just tired of working. I 've written to the seller. We'll see how he responds.
The camera is good. But the software could be better.
Fast enough delivery. Everything is plastic. Normal operation. Some settings are still needed.
Great product. But visibility clear up to 5 m. aposisso is little visibility. Will get another
It was very fast.
Great camera, shared quickly, it's simple