Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
The packaging is super strong. The truth that looks good just needs to test it in the water to see if it works!
The shark floats, everything works.
I had fun with my kids.
My son loved his shark, very beautiful and it's just like in the picture
awesome... Birthday present and nephew is gonna love it
Cool toy, I advise
Great, shark!
It's the first time I make a purchase this way. Very good experience
Order is 5 days late! The box is crumpled, but everything is whole!
product as described, children are happy, in real life it is smaller than it looks on the photo, battery is small but it's enough to power the shark for about 20 minutes
good we still checking all the options he can do
Well, she floats so-so, but the child went in) for the bathroom does not fit, there is nowhere to turn around there)) I did not expect that such a huge a it is necessary to read the description before you order I know))))
All is well, from the box there is no point still comes crumpled
The packing is weak, crumpled. For a gift will not go! Until I checked, I'll unsubscribe later.
Nice toy works well
I loved him so much that I took him a lot to play in the pool with the kids.
Can work well
If I got the order earlier than expected he liked my exelent son toy very much
OK thank you
Works and floats
Kid's favorite dish-works well even 됍. Durable off-is used to look to shows. If dropped tail girls romper fall four can still easily. The fitted, can
Great
The delivery took 8 days. I ordered a boxless one, but the packaging was perfect. There's no problem with the movement.
Very fast shipping trust the store
Amazing shark! The first minutes 5 floated himself, then still gave the kids) especially fun, if you clip the joystick in opposite directions.