Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I have been ordering for several years in a row. Perfectly fast delivery. Very comfortable.
Great boots
Everything exactly as described. If the foot is 24 cm, take the boots 24,5. I wear a Russian 37, took 38 but only BB. Socks. 39 would be more comfortable for winter. And so the boots are beautiful and comfortable. Package for 5 +++++. everything is provided to ensure that the goods are not damaged. Thank you.
I order for the second time, with the first one, bought a year ago, everything is fine, I wore autumn-winter-spring practically without removing it, I did not find any cream to match with my boots, I processed it occasionally with colorless wax. Do not get wet, do not slip, very comfortable, the foot 25,5 cm 41 is fine, nothing stops anywhere. The only jamb-it would be possible to fasten the tongue with laces, otherwise it becomes fleshy along the way of wearing and slides down when putting on. But otherwise convenient, it's nonsense. The first pair, which was worn almost without taking off, of course it is clear that it is different from the new ones, but still looks very decent, clean, the shape is kept as new, the sole only if in the very trace it is not washed to white. The second couple bought Prostock)))). Have become very much more expensive in a year. Thanks to the manufacturer and seller. Delivery is a week faster than the time. And the parcel lay at the sorting center in the city for almost two weeks. The photo on the left is new, on the right is last year. Wash shoelaces and do not distinguish)))
Very comfortable, the foot 25,1 a good stock-not too big, not too small. Soft.
The boots are not bad, very comfortable. Although I strongly doubt that this is skin.