Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Delivery two weeks, the package is not crumpled, the shoes are a little heavy. In general, the store is honest, I recommend it
On the wide leg not fit
Shoes Super! The size is the same, thank you!
It is light, and it is the best.
Comfortable shoes, we already have one in gray. Thank you and I recommend the store.
Shoes, beautiful, in performance Long dreamed, desire, not vice Leaving all your doubts at once I bought everything on time.
Soft, comfortable take not the first time, but another color. The size is according to the size grid
They look great, though inside everything is made of leatherette. A little narrow shoe. But very soft and light.
OK
In the store it is so difficult to choose the size 43, thank you to all who made them
The order was received in two weeks-super fast delivery. Moccasins liked, soft, I think, for the autumn-wonderful. About the skin I doubt, the shoes smell of rubber, but for such a price to expect the skin is funny, and sewn very well. On the leg, too, look good. The size per foot 25,5 on the store's table ordered Chinese 41, but it would be exactly possible to order 40 Chinese, size in size. Thank you very much to the seller, the purchase is satisfied.
Came with some marriage. Not critical.
From the skin of a young dermatine, on the diary is the same... Soft as slippers or like thick socks in general cats... The dimensional grid correspond, on the foot 25.5-26 cm. Took 8, everything is OK!
Good Moccasins. Look nice on the leg. Thank you very much to the store. At 43 Ukr. Took 45 size
The parcel arrived very quickly. Super moccasins liked very much. With the size everything is fine. The size is the same as the size of the store. It's just super! Thank you very much seller! Five stars!