Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Very good and took less than expected
Soft, light, my husband is satisfied. I recommend taking one size more.
I like the design and the material. The color is also better than expected
I wish every store was like this
Good summer shoes. Soft. The view is very presentable. The size is selected according to the proposed grid, fits perfectly. The sole allows you to walk on wet ground. But the stitching on the rant has holes, and in the rain water will get inside the shoe. That is, for dry weather.
Leatherette. On a grand scale. Size range corresponds to. The sole is rubber.
I liked it very much as the description arrived ahead of time thanks
Moccasins are excellent, soft, lightweight, 45 size Russian, 13,5
Good shoes. the store is responsible. immediately answered all questions about sizes and colors. everything is well packed. Recommend
They look very comfortable and nice. Fast shipping!
Good, soft shoes. fit well with a wide leg, size 13 with a foot length of 29,5
Excellent, soft, comfortable. thank you very much
Excellent shoes, thank you very much
It's fine, thank you.
very acurate and confortable shoes
Many thanks to the store
Excellent shoes, thank you very much size is the same, soft
Thank you for fast delivery. I wish you always be healthy and happy.
I am very satisfied with this shoe. I received the parcel before the deadline. I recommend the store.
Well done, pretty, a little darker than description
Fast delivery. the shoes are good, soft and light, for this money is excellent. took 43 Chinese on 42.
Kind of cheap for the price
Lovely moccasins, in size, not narrow, the leg is resting. Thank you!
Allesok, like repeatedly.
Everything is fine.