Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Excellent Product
I liked it just thought it got a little small.
I really liked the product, everything as advertised by the store. Arrived faster than expected. I recommend the purchase of this product.
Very good!!
Equal to the announcement
Good materials and good sewing, wear well.
Instead of gray they sent Green I don't know why, but I like a good jacket
Everything is suitable...
Got pretty fair more served
4XL could not fit an 85 kg person! it does not fit
The order was made on 10.11.22. Received in Alma-at 07.12.22. Autumn-spring jacket in appearance is not bad well-sewn delivery only expensive, but it's okay.
Very satisfied, beautiful, well finished and warm.
It's a beautiful jacket! Excellent!
17 days between the purchase and delivery. Lightweight and very comfortable. Wears very well.
Very good Warm and was right for me. 1,69m 78kg size XL
Not received the product so cannot make a detailed assessment more like product worth not recebie.
Exactly as pictures, delivered in perfect condition.
Excellent coat, measure 1.72 height 80 kg, was ideal, very good workmanship, inner lining perfect. Super indicate the store and the product.
Beautiful, good material. Great in 13 degrees Celsius temperatures.
Return it does not make me too small thank you
Really liked. Came right, size and color.
Blouse top perfect and comfortable way I imagined
Like product, delivered 12 days very fast
Beautiful jacket, very well built!
Good jacket, little thing in the big arms. I have 1,67 and 77kg and the size XL was good. Lining of the arms is different from the remaining internal. Has a large internal pocket. External pockets without zipper and costs.