Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Came in a Purry bag, no box. I have a foot size of 26.5 cm. I wear 41 size. Read reviews and ordered 42 were more than necessary to take in size. Socks of different shades. Sneakers are soft, the leg in them sits shallowly, it seems that they are about to fall off their feet, unusual.
Moderately rigid, on rubber soles, the glue did not regret. Packed perfectly, almost do not stink, a little bit small
Boots are excellent. The dimensional grid is the same. Delivery MSC 19 days. 2038r
On the length of the foot 25,5 took the size 8,5, the leg is wide, high rise. Slightly too big, but with a warm toe and orthopedic insole are worn perfectly. Under the rain has not yet hit, around the city and on the dirt behave perfectly. while the purchase is happy, I hope to leave at least a season)
Long chose the size between 8,5 and 9, read reviews for these shoes from other stores. I have a 26,5 cm stop, wide, thumbs slightly stick out up, which contributes to rapid wipe from the inside. The insole has a border, many measure it when writing reviews, so there is confusion when choosing the right size. 9 (43) the size turned out to be quite free for my foot, but this can be fixed by adding a thin insole or replacing with a thicker one. I think if I ordered 8,5, the shoes would cause me discomfort, my fingers would stand. Compared with sneakers from Decathlon eu42, 26,5 cm, the difference if and is, then in 1,5-2mm.
Crosses norms. Glued neatly. Order to Peter. Ordered on 28 August, the supplier promised to deliver by 25 September, came on 13 October. (the colleague ordered the next day, and on 20 September already received). The Russian post office is...
Lovely! Comfortable! The store put a nice postcard. The label is decent. Come quickly.
Delivery to Moscow in two weeks. Issuance at the cash desk in Pyaterochka. At 42 size took on a larger size, came up perfectly. To store Thank you very much!
I order the second time. Great shoes. Decent packaging. As a set-postcard.
Delivery fast! Sneakers look great! Soft, light! The most important thing that would be worn for a long time, and this will show time! I advise the store and the goods. P.S. Use the dimensional grid from the description! The one that is among the photo on the main page is wrong! For example, my leg is 26,5 cm, I took 43 size (9 American)-they approached me as for me made!!!
As always at humtto, excellent sneakers for autumn-spring. Per foot 268mm size 9,5 just right.
The order made on October 8, and received the parcel in pochtomat on October 26, the length of the foot 26 cm ordered the size 8,5 cm, came up as native. In general, the cherries are good, you can take, some obvious jambs were not found by me, they sit comfortably on the leg. I bought for 2208 rubles, in local offline stores for this money you can only suck bibu, if suddenly some jambs will come out soon-I'll add a review.