Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Beautiful sneakers, size according to the table. In the photo, size 26. They are flexible and comfortable, just rubber bands a little too weak for a slim foot. When walking, they slide down, which is why I will have to shorten the rubber bands.
Ideal shoe for spring-summer season. Flexible, removable template and without buttresses.
trop belle
Good good shoe good material that is small sizes you need to take two sizes larger
They are very good, very soft to start walking, something great
They did it, they got cool Kedi! A wide sock, a nunchke, and rubberized on the nose did not break) light, it came to Ukraine for 8 days)
Everything perfect, it arrived before the date, and they are beautiful, the last is big, they are soft and soft.
As described. The size is exactly as indicated
Class. Rozmyrny vidpovidai
They went to the house 16 cm and the Insole was 17 cm. Puge class pidorshva. Recommend
Chudovy sneakers on the weather. So F yak and in the photo. M'yaki, good to bend. I took Rosmir 25, the insole of the trohi is more than 15 cm. Pidydud for the rest of the time, for no Velcro, cords-elastic bands. The deputy came in 10 days. I am satisfied
Carvan very small. Better to order one size more
They are beautiful I loved the same as the photo
Very cute and rich, very soft. I recommend.
Delivery to Kiev took 2,5 weeks. In life very cool, soft sole, seams. There is no support, which is a rarity and a huge plus for the manufacturer! Recommend for purchase!
Respectful shoe, with a straight last, wide, flexible toe and sole. The "laces" are elastic rubber.
Good description, to my liking they are tough but flexible, they have a bit chubby sole, but they flex. When my son goes 100% I will put them to see how they are going, now that he begins to walk, apart from the fact that they are big for him, I see that he is not going to handle them well.
Perfect fast shipping and precious shoes. Look size
Very pretty. They look comfortable. Size according to the table. I placed braids to improve the fit to the foot.
Very good, very nice, fast delivery but watch the size table.
They are super pretty, they are soft, they have some factory faults but nothing that is not fixed. Very cute color
They are beautiful and respectful, it is true that I asked for one more number for the comments and I think it will be a bit big for them, but hey, it will be worth it
Flexible, without buttress, very thin sole although it looks thicker but is trim, removable insole, very beautiful
They are beautiful arrived in 10 days
Shoe very well mounted and well sewn. Without buttress and soft, torsionable in all directions and with a lot of space in the area of the fingers. Respectful 100%