Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I liked it very much. Soft. But the foot 13,5 cm size 24 is very big and wide, I will order one size smaller
Made a mistake with the size of a leg of 13,5 cm close to it, so the sneakers themselves are normal, they probably cost their money
Looks good. Haven’t tried it
The laces are not even stuck with a seam or anything, I bought 22 but it is almost the same as the 18/19 in Brazil. I'm glad I already bought "bigger" to use DPS. It is beautiful, has a teddy bear's sole, malleable, looks breathable. I'm still going to test. But with everything, still good cost benefit
The Super battered wine box, But the little shoes arrived well, and they are cute
Very good, they are the same as in the photos
Light, well glued. We are satisfied with the purchase. Came pretty fast.
They are very beautiful, I love the detail of the bear they have on the sole, they are very comfortable and I love that the TV is super flexible
received in good condition. this is my 4th purchase. love the product
Very beautiful Let's see how long they last
Not bad, but not as light as they seem. The mesh is thick, not ventilated
The size fits perfectly
Too beautiful, comfortable. Can Buy
Very comfortable and soft, baby likes it
I liked the sneakers, they lighten well, they do not press the leg, this is important, we have a high turn. I ordered 14,5, but I received 15 cm on the insole, I don't know this error or about the inaccuracy of the size grid. They approached us, there is a supply, as I wanted. You can't call them weightless, but they are not heavier than other sneakers, we have no problems with walking.
very nice
Great sneakers, light, for the summer just right
Clean, packed separately in a bag were. Delivery to Perm region 2 weeks. Size 26 on the insole 15,5 cm. We have a leg now 15,5 cm, just run the summer. Lightweight, breathable, the sole bends well, recommend!
Great) fit in size
The size is as described, the sneakers are wonderful, it is not wooden to bend well. It was 2 weeks before Hmao. Recommend store
Very exact description recommended
Great! On the leg 13,5 cm and wide with a margin! Soft, comfortable!
The sneakers are cute, lightweight, soft, but with a Ooooo wide, voluminous leg. And a soft heel, which is not very good for a small child, but here is my mistake, this moment was worth anticipating or at least checking with the store. But the most important thing, the seller sent the wrong size, the order was the size 22, arrived 23.
Beautiful, looks very comfortable
Yakiste class. I thought it was shirshi in my fingers. Bend to good. Rozmir vidpovidam declared. Ale I took over the plant. Arrived for 11 days