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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
Buy with confidence using the world’s most popular and secure payment methods
Great productCame charged on the 81%. only it is not clear why Micro USBCord cord
Arrived quickly, looks good, I haven't used it yet to know if it works well
Charge as it should and eat fast, the capacity matches!
Loved the product was a great cost benefit, the only problem and it does not show so much battery correctly
The product is very good looking to hold in hand and hope that it will work as well
Charged it completely. Set to charge up to 5% iPhone 12 +. After a full charge from the power bang, 72% remained on it. Discharged the phone again to the 5% and charged from the power bang to the end and 42% remained. It would seem that it means you can fully charge the phone for the third time. But no. He charged the phone to the 35% and shut down. Decided to do such a check again in a few days. And he was only able to fully charge the same phone twice and still had 7% charge on it. In general, it is somehow not clear how it charges and what it shows. The phone then it charges relatively quickly. But it takes a lot of time to charge the power Bang itself. 4-5 hours. Maybe he needs a plug of some more original. But in any case for such a price if it can charge at least 2 times the phone is already good. There is a button on the side, when pressed, it shows how much charge is left in it.
The delivery is fast, on time. The box was only torn, most likely at customs. The power bank came charged on the 89%. Charging is coming.
Same as the description the battery goes quite well gives me to charge twice the phone good communication with the store I made a change after placing the order and there was no problem
Great product, from 2 and a half charges in a XiaoMi mobile of 4,000mha battery. The only counter is that it did not come with USB C cable.
Of perfect moment. Very good appearance. Proven fast charging. Many thanks to the store.
Exelent product. It was an order, I am sure the person will be satisfied with this power bank!
The general USB a terminal is charged for about 11 minutes for 11%, and when the PD display is output to the USB C terminal, 9% is charged for about 8 minutes I could see it become. It's a good size to carry and the balance is marked by numbers. The delivery is a little slow. I think we'll have to wait lazily.
Very good! Charging speed identical to Apple charger. I can charge the phone on average 4 times (iPhone 11)
Great power bank can buy without fear carries fast and lasts quite
18 days to Germany. Great bank-provides fast charging! It's nice to hold in your hand. Included a micro-USB cable-this is no longer relevant, unfortunately...
For the money that was paid I thought I would receive a dual, with 2 USB ports...
To Moscow was delivered quickly (from Russia) in a few days. 18 W works out, kuikcharge supports. Compact, the body materials are nice.
Good product, good size and enough capacity for everyday emergencies or short trips.
The product is very good all whole, the charge has already received 99 percent. Thanks to the store, I recommend it.
Everything arrived OK! But I haven't tested it yet, it looks very good!
Top. Arrived with 94% I will have carried a cell phone only angry 65% top
Looks certainly solid. But. The cord is not Type-C. Charged by my cord and phone
Very good, 10000 mAh very thin KUULAA Power Bank (Black). Very delicate and extremely fast delivery in Moscow, Russia (from a local warehouse), - arrived at the CAINIAO delivery box literally the following day after it was ordered, fully traceable. I do recommend this store.
I think it took 20 days to ship. The current charge is also good, I connected it to my smartphone and it is well charged. I think I have a good life.
Was charged on the 75%; Enough for two full phone charges and half a third; Compact; Weighty, but not heavy; I recommend it.