Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Very safe
Nice hats but they came in crushed. I wish the hats were packaged in a box instead of bags. There's no way for the hats to be protected when they're in bags. Now they're not usable because of how crushed they are
The hat is packed in a bag. Skomkan and irrevocably damaged. Very bad. Seller, could pack in box!
ok
Hat is cool! For hikes, the most-wide edges well cover the head from the sun. The hat was delivered not Mint, in the package is inflated (like a pack of chips). somewhere a little stick out the thread, but it's fixed and for its money.
Hat like, looks cool) top for your money. Came without vacuum packaging, a little crumpled, but took the first form. Whether it was intended or I was lucky, the question remains open
The hat came all crushed, badly packaged, no additional protection, bad experience.
I arrive in a very real state I am disappointed. Yratar to improve packaging so that you don't suffer the product or keep selling the hats because they don't arrive well
Very beautiful!
It came in time, but a little crushed, it's just like Photography
The hat was ok for the price, the color is a bit different, it arrive a few days early but it came bended and out of shape due to bad handling
It all went well, safe. You need to take, I recommend! Discarded is not required.
Cool hat, will be nice to wear this autumn
Gorgeous hat! now I want more colors.
Good product, quick reception.
the description of the hat was accurate. the problem came with the shipping. not enough care was taken by the store to ensure it would arrive undamaged. My hat arrive totally crushed and broken
Was worth only come with some creases. But nothing is not resolved. The size is indicated.
Top fabric
Get very fast, I would have liked to come best packed, creased slightly
I it thanks alot
very nice, I love it
When he arrived he was deformed but it was enough only 2 hours for him to return to his original state.