Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Yes! Class
Have not yet collected, we bought a Christmas tree for the child for the new year) I will add to the review to the beach. Arrived quickly in 3 weeks.
I put 4 stars because there are no-giving parts, I had to take parts from the old Lego, and so the designer is very good, my daughter liked it, the seller thanks the designer came quickly. We will take more
Everything OK and nice workmanship!
Excellent.
Fast delivery from the Russian government one day after the order, the courier brought. The construction set all the parts on the spot, everything is fine
came in a box. looks great
One point that instructions are not that clear
Very small
Well, to be honest, this set is not worth 1700 ;(on the photo I thought it would be more. Slightly awkward movement of hands and everything breaks ((it is not convenient to play such a small set
Very beautiful lock came out, the wheel rotates, the car rides, the human being is cute, collected the whole evening, the instruction is small and not very clear, but the result the result in the Krasnoyarsk territory came earlier than the promised term for a week))) with the store did not communicate)))
The child of 4 years accordingly collected herself, collected in an hour, the designer of course not for kids but as indicated on the box 6 +, T. To the slightest sharp movement of the child's hand and the whole design breaks, compatible with Lego classic, slightly strengthened the design of it
Legal
The result of norms, cars are going, the carousel is spinning, collected ~ 1,5 hours. In the process-the details need to be fastened with force, some parts came in a different color than in the instructions and on the box, the man does not have a hand and one hand does I came to Moscow in 2 weeks.
ואוו looks really good thank you very much familiar
Delivery fast! Took as a gift, the box is relatively not crumpled
Quite liked! Material very good.
Thank you, received, delivery is very fast, 6 days. Hope baby like it
Description comply. Fully closed bag will be.
Very wonderful and strong and received very quickly in about days
Pictures and stores description as in good designer.
thank you so much for the speedy delivery,very nice product!!
Hesitated to buy this one as it is so similar to a lot of building blocks out there. Was very pleased when i got the product. It's light and secure for toddlers. Not bulky or heavy at all. My kid enjoyed it
For iPhone good toy. My son is always it own
Hello A room is missing to fix the roof