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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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The boots are good, but sorry, the soles stink brutally. For the 3rd day they have been weathering on the balcony, but I don't feel much of the changes. Tried to wash the soles, but there is almost no effect.
Great boots.At 44 p. Ordered 44 p. Everything is super! Light, warm. Thank you.Fast delivery to linen.
Delivery speed. I ordered slippers according to the table 46- 28 cm and sent 30 cm galoshes in a private house to go to the yard for the price.
Fast processing and sending order, delivery up to St. Petersburg 9 days. I order 2 times, the bots are good. Seller recommend
The product is as described, it is light and soft, but in winter it is unlikely to be suitable in autumn and spring
Normal, light, spacious and comfortable. Came two weeks before Moscow time, took two sizes larger-fit clearly, I recommend both the product and the seller
Super fashion. The warmth perfectly matches the description. Fast delivery, super fast logistics, intact package, no odor when opened, I am very satisfied
Fast processing and sending order, delivery to St. Petersburg in the week. The slippers are fire, for a private house it is possible to run down a snowball into the street. Seller recommend
Very good shoes, I like them, with a textured appearance and high cost-effectiveness. It's really a surprise, very recommended! Thank you, seller
They arrived perfect, they are very warm and very comfortable. Fast shipping to me. The bootsare also good. I order again.Visually everything is super.
nice boots. like in the description.Very well received and packaged. A very responsible seller and very sincere word.Not for nothing I waited. I got it.
Super fast shipping. Very cute and perfect for daily. An unbeatable price. Nice boots! The description is a good one. The size is perfect. Thank you seller. I recommend to buy.
This is the second order of the same pair. My foot is 26.00 cm long, this is our 40R. Now I ordered the 41st and they are just at the time, with a little zest for socks. For the first time they ordered 42 size from the seller's table and they turned out to be huge-in width and length. On the second try, the size came up. The seller wrote that there was an error in his table-but he began to argue with me. They don't want to listen to real reviews. Very comfortable shoes to wear, weightless, soft, warm. At minus 3 it was warm with a regular toe. The surface also does not get wet-there was wet snow and wet grass on which I walked in the forest, in the mountains... It was very wet, but the boots did it and did not get wet. Recommend! P.S. There was a small defect on the surface-a stain of glue that did not rub off. Had to be covered with a flomastor.
At 43, took 45. Fit perfectly, you can add more insole or a thicker sock.
The comfort of shoes is very important to me, as they are very suitable for prolonged walking or standing, making my feet comfortable throughout the day. That's great. Thank you seller, 5 stars