Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
really like these trainers. super comfortable!
Perfect, thank you!!
On the look of the Kaif, for the summer the most it is, a mesh where the sock! Recommend
Great workmanship value okay
Very light and comfortable, 5 stars to the store.
As the description without manufacturing defects, received today December 13, it took time to reach my hands because of post office Spain
מצויין. Soled strong. I loved. Thank you.
נעל טובה יחסית למחיר...הגיע ארוז טוב ושמור...תודה למוכר..משלוח מהיר
The product is very good. The specifications mentioned above are shipped quickly, but my shipment is delayed, thank you
설명처럼 재질도좋고 스타일도좋고 판매자 추천합니다
בסדר
The sneakers are received, great sneakers. Same as description. It is also very beautiful in terms of color. I recommend
My wife likes these shoes, because she likes them for walking in the city. Breathe for the lungs, suitable for jogging!
The packaging is intact and the delivery speed is very fast. I measured my foot 25 cm and took a size 40, which corresponds to the actual size. There is almost no glue on the toes and the stitches are very good! Can walk fast.
Great, for this price, you can't expect more. Like the photo, the size is right, very comfortable and suitable for running. Better than expected!
이 운동화는 훌륭합니다! 매우 아름다운 테니스 신발, 정확한 색상, 정확한 크기 주문!
They are very nice, size fits perfectly
Fast shipping. Size 43 came up. Look good.
ok
They're super comfortable. You 've exceeded my expectations. The article arrived earlier than fixed. I mean, super happy with the purchase