Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I get my order right.
Perfect shoes, back to buy.
The shoes came quick and was exactly as advertised
If the size is 41, then you need to take 42 malomerit!!
Fast delivery as the store indicates in 15 days. The order is as it comes in the description The fabric is soft, with print just like in photo Perfect size
Stylish five stars
Very good, like, and who saw liked also
Item arrived in about two weeks
Same as the picture, and arrived very quickly. Although I have bought others items and would not have been submitted and the repayment have given me less than it cost me.
Look like the picture, took 43 have the 42 malomeryat came to his wife in her 40.
Good
it is perfect
Good size, arrived quickly satisfied thank you
On the Russian 37 suitable 40th Chinese. Externally correspond to the photo, exactly the same. But dense, I thought for the summer will go, but they are too thin. On the other hand, in the rain probably will not get wet, for spring and early autumn norms. Generally good.
Come in two weeks before novorossiyska. Just like in the description. Order one size larger just arrived.
Shoes are the same as in the picture all is that they are too small. You have to ask at least a larger number
Good Goods, not stink
Different shoes, grandson loved it, come quickly
Very long service
Good shoes, but
The parcel arrived, with many delay, but the store gave information every time. It's second order, in spite of the delay, am satisfied my purchase
Went 29 days long though promised 20 days and everything else was great. Thank you advise and goods and store.
nice i.like it
Cool sneaker, as the photo, stylish look
Just beautiful arrival on time.