Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Nice
Delivery fast all OK.
Nice sneaker with strong back wall easy to wear and pull off.
These shoes are fantastic
Comfortable shoes
They're doing great.
Very well made shoes! Great back to school shoes for my son. He loves them. 100% recommend buying from store.
The size corresponds, they are pretty and not very heavy. To see then to use
Clean
Show ball tennis, only a detail Colas appear, more the rest show
I love it and it’s value for money
The sole slips, and the shoes quickly get dirty, and so everything is super --- the sole
Crosses are good, light. In size. The child is happy. Delivery is fast, arrived earlier than the promised date
Very good, as in the pictures and description, good store, arrived ahead of time.
Thank you very much to the store My son loved it I recommend
For this price is excellent, the only small size for size
I took interest for the sake of leatherette and fabric. The model of fabric, there are pluses: eyelets on laces and crosses breathe slightly better. But there is a minus: very branded top and clean will be hard. These crosses are for the Hall. At his 43th took 44th, came well. Everything came in two weeks.
Sneakers Super. took on size larger. Before Volgograd were 2 weeks.
Very nice and as they looked in the description. They come without kajaja box
Good
Very nice shoe I took them in 38 for my 10 year old son and he is super happy
The product arrived very fast and corresponds with discretion. Other purchases, store is congratulations and recommend! Exceeded my expectations.
Came quickly, my son liked. I took a larger size relative to the size grid. Let's see how they behave in training
Shipping very fast and the product is offered at tienda.
Very satisfied everything very well