Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
made my backpack mysme related (a ray for comparison) >_< it was very soft and it had a lot more space than expected
I loved it, a little bit of trouble with the update of the tracking but outside of that everything is fine, it is in good condition...
exactly as shown. lovely material, good detailing special seams are very tidy... absolutely love it. highly recommend. came before time. it's Worth the money. careful packaged. small gifts are the bonus...my daughter loved it...was wearing it whole day.. thank you store for such a good product ☺️
My daughter is happy with the briefcase. And if she is happy, then we are satisfied) badges, bears were all included. The store put a V hair band and a Hello Kitty bracelet as a gift.
Came in integrity and safety. Pouches, badges and drawing were attached to the backpack
Arrived fast to chili with various gifts, the color is a little lighter than the photo, good product recommended ^ ^
Arrived in 19 days, the backpack is beautiful and well made, looks tough. Come with very cute brooches.
Very cute, same as the picture, wide and arrived before the date.
Very pretty, my daughter likes it very much. Ideal for school. It's just like the picture. Wine with a bow is gift (tie it to a bear)
Love it, it’s spacious & the material is unexpectedly soft. Comes with the cute little badges. Thank you very much♡
Excellent material, the product arrived to me before set, 100% recommended, comes with everything set with the two plushies, animal clips, bracelet
Impeccable backpack and very comfortable fabric at the touch. Very large capacity many items can enter the bag. I recommend this store⭐️⭐️⭐️⭐️⭐️ Fast delivery order November 19 and received December 3.
Came really fast and looks really nice
I’m completely love about this backpack. My daughter is very happy and anxious to use it at the next school year.
Excellent product. Recommend. can buy without fear!!! Came well packed. Congratulations!!
Such a good product came early it’s super cute :) although I thought it would come with the bear but it’s ok I can just buy one but over all it’s super cute :)
The backpack is incredibly pretty, I measure 1.50 and it fits huge, it's quite spacious, it has a velvety texture, bears and pins are very cute, with the belts you have at the sides I can use it for travel❤
Heinous backpack I like it very much and I get there fast
This item is so cute! It did arrive a little late due to shipping right now, but it was definitely worth the wait. Thank you so much again!❤️
Great bag my daughter loves it! She can fit all her books and lunch box in it. Thanks!
I have a tendency to overfill my bag but it can actually carry a lot. It’s super cute cheap and came fast
Loved, prissy came with gifts and bears also advertised. Here I gave a custom because I'll to classroom so cannot risk for the brooches very exposed. Excellent material. Much.
Ordered a backpack on October 10-11, sent out on the 12th, he arrived on November 1, quite quickly. The backpack was in good condition, all as in the picture, put all the necessary trinkets (card, bears and so on). The only moment-the backpack is milky, not slightly pink, as in the pictures. But in general, I'm pretty. The only fear is lightning, but as long as they are all right and no one was broken, and if that, then it will be possible to replace, I think. In general, I recommend, I liked it, a very cute backpack, thank you to the store!
The daughter is delighted! As a gift put an elastic band for hair❤& Middot;
Very beautiful backpack my daughter got passionate great waterproof material