We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
padded, beautiful, just like picture. Bought it for my friend and she is absolutely in love with it. Would recommend adding extra padding for laptop sleeve for extra caution
Beautiful, the fabric is very rich. It doesn't look tough but so far it's been very good and very heavy
To the city of Tchaikovsky delivered in 15 days. My daughter really liked the backpack. A couple of soft toys and badges were put in the dovesok.
a very good backpack, came in about 2 weeks. I've imprisoned him for his crimes. The inside is quite spacious, allowing for all I need with some extra space. The folder for the laptop contains 2 mini pockets. Do be aware that the side pockets for water bottles is not stretchy, though it will likely fit most bottles seeing as I can fit both my hands in there. Came in perfect condition. Though I haven't yet tested the durability, it seems pretty sturdy.
Superrrr!!!! chic!!!! The most distinctive backpack!!! beautiful!! Also gifts thank you!!!! Fast delivery a couple of weeks .. TOTAL!!! Super store! Thank you!❤❣& Middot;
I loved it, get fascinated with the backpack, it's super Cool comfortable has many pockets, it's just like in the picture, comes 2 bears that I loved those figures give life to the backpack believe me, if you buy it, you'll be delighted.Good price, fast shipping, I ordered for college doesn't look so Nina's big and absolutely fits everything in my backpack❤️.
Super well made and cute!! My only issue is the color- it’s a LOT lighter than the picture. I was expecting a pale pinkish gray, but it ended up being creamy white. Not complaining and everything else is great, but not accurate to color
;)
It's beautiful, it came with other pins and not just one but two bears as a keychain. I love it, it's worth it!
Exactly like description My daughter is Super happy about this school bag. The material is soft and a little too thin for my opinion, but yet it is great done Love all the Accesories ❤️
super cute and spacious, 10/10, I've moved alot of the pins around so I have room for my own but it still works well, definitely reccomend!
It's amazing. I love each inch of it! It's bigger than I thought and it's darn amazing. They even give you a couple of gifts and it's adorable~ Would buy again! Also, the store is really attentive and answers really quick!
Exelent large size material suitable for 10 year old to teens or adults. Vivid color well reinforced material. It carries a lot of weight. My daughter loves her.
Excellent value for money. The matter seems no. Sturdy. Inner lining and reinforced seams. The internal space and pockets are also very cool, with partition for computer. The Bears are also good. Thought would be that baratinhos crooked and deformed, but not. Sincerely, better than I imagined.
very good and quickly
@miholittleangel
Very spacious! Perfect and very beautiful!
Very sweet ^ ^ <3
Excellent arrived early
My daughter is superblij with her new backpack. Everything is perfect received and was super fast shipped. Top store +++
10살 작은 여자아이용으로 구매. 사이즈가 살짝 큰 느낌은 있으나, 괜찮은 정도임. 인형 퀄리티 걱정했는데 괜찮음. 추후 다른 디자인으로 또 구매 의향 있음
Backpack is beautiful. Beautiful. My daughter loved.!!!!!
The size is very good. Arrived early
Gorgeous
I got it weeks before the estimated delivery date and it's sooo cute, definitely worth the purchase.