Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
very comfortable. came sooner than expected.
It's wonderful. On Labrador 50 kg approached. The store at the request printed the name of the dog. Thank you so much!
Excellent Product, perfect size, reflective! Very good communication with store and super fast shipping. Thank you!
Fast shipping and well packaged. I ordered it with the dog's name and the phone number and it came all right.
We loved it, it's a little bit big but we ask it like that because it's a puppy and it has to grow
Good communication, item came as described
Dazzling
Yay! She's here! Detained for 11 days. Everything is super! Im glad
Excellent harness, really liked. Have completed On order the inscription. Thank you very much to the store.
Beautiful size xs for my little staff of 2 months it's perfect
Description perfect, right size and label perfect. Received before the target date
Considering how hard it is to buy something online, I found that product was very well described on the website, size charts helped out a lot. Lots of adjustment for our growing dog, when I tried the harness on her, she made it hard for me to take off her.
The product is excellent, arrived very fast, however I asked the name of my dog cinnamon Cindy and came a name and a random number. Hope solve.
Second harness I've purchased from Bolux. Great service and always fast. I'll be buying some more in the near future.
It's perfect, made to order. I loved everything, good communication with the store. Highly recommended.
Good value for money. Respected customization. Communication with the store very kind and efficient. Fast shipping and reception (France) Everything is OK. Thank you seller.
I LOVE IT! It came so fast and it fits so well, great packaging no smell. Especially great communication from the store. I will be sending a lot of people here to get a vest!
Corresponds to the ordered size. He looks solid. Happy
Excellent harness, the store is always in touch, delivery to Ufa for 15 days from the time of payment of the order, the size approached perfectly! Very satisfied with both me and the dog! The seller of successful sales!
Love it. He’s a golden and xlg was good. It’s all adjustable anyway
Size XL for a Golden retriever x Lab
Fits perfectly to my dachshund, beautiful the name and address on the velcro sticker. Not too cheap but is a decent harness. Smooth delivery. Recommended store
The product is very good. Not sent the color requested, which sent me is good. Recommend anyway.
The dad watch that is as wanted, they were not a contraption as others eh come to watch, now it seems q is very Tough and nice. I arrived much earlier than expected. I love it. I grabbed a L and it looks great
this is the second one we bought, puppy grew out of the first one. These collars are better than the expensive ones we get here in Canada.