Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Excellent night, my wife really liked it)
OK
Cute pajamas. 2XL at 46 will probably be good.
Thank you for your efforts.
Bigger. I took the store's table, it turned out to be wide, suitable for size 48-50. The fabric is a little not pleasant, as for me. Silk is harsh. I have sewing norms. Therefore, the stars do not understate.
It's okay.
At 40-42 the size approached. pleased with the fabric. Not a thin jersey, namely, like satin. I'll take other colors. as a gift, the store put a hair elastic band and a coupon
Good pajamas
Cool combination-pajamas. thanks to the store for the gift.
I liked it very much, the fabric is very soft
Fit in size, sewn well)
Beauty!
nice fit the wife likes it and so do I it looks nice on her
The size took a big one, so it was not in the guise. so of course it's great, the benefit of the strap can be pulled up.
Well reçu
Great, thank you!
It looks just unreal, the material is naturally not silk, from the shklka there only shine, as the material is soft but plastic some. But it looks just unreal, sewn neatly. As a gift put a rubber band
The parcel came in three weeks, the description corresponds, on the City of 97 and weight 72 took XXL, in principle came up, but I would like to be more free. The color is pleasant, the straps are adjustable, stitched on a quarter, the threads do not stick out. As a gift, the store put an elastic band for hair.
At 44 size took XL and sat freely, I like it, and the store as a gift still put the rubber, thanks)
My wife liked it, the size 46-48 came up. True synthetic fabric. The store put as a gift an elastic band for hair.
Size approached, delivery fast plus gift put that very happy
OK thanks so much got
Quick delivery, excellent silk nightgown, I recommend the goods and the store
Nightgown as in the photo, cool and we really liked, we will order here and other goods a good store.
Great recommend