Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Good tennis, as the description, They are very comfortable at the moment, it would be necessary to check after hours of walking. For the recommended price. And the size if it corresponds according to the foot measurement table.
37 is 3 and a half in Mexican number True to the image, light, Eva sole, no if skidding but what I know is that they are comfortable and their design is beautiful, arrived before 14 days :) I recommend them
The delivery was very fast the footwear is the same as the image I recommend
They are excellent I love the color he designed, they are so comfortable they were super good, as in the photo they are very beautiful and they look good I recommend them and they arrived in good condition thank you
They are very cute
The tennis is beautiful, I Shin 39 as I saw in the comments that the number was small, in the case I ordered 42. Whoever buys this model buy if someone sheds 39 buy a 42.
bien
just ok
Simply beautiful, they weigh.
Just like in the photo and description the color and everything, I loved they are beautiful very comfortable, very light
they were awesome thank you
I asked for a 41 because it is a 25'5 cm these put 41 and they are small they measure 25cm inside with which it does not come to me, I need them to change them for one more number. How do we do it?
Love my shoes and it deliver week before the expecteing date
They are very comfortable and beautiful. They came very quickly.
Very pretty. Exact size, all excellent and especially ahead of schedule. Very recommended...
I imagined that they were heavier but they are not very light and comfortable the material is suede type the size is exact I am 3 and I ordered 37
Excellent Product, wine just size and I ordered the one that corresponds, I liked them very much. He arrived with a protector who helped not to deform tennis, thank you I really like them
Came without box but did not damage anything, very beautiful and with good finish, I Shin 35 and ordered a 37, it was in the right measure.
Very fast shipping to Mexico and they are as described, my wife liked them very much, now I am going to buy some for my daughter
Super parents I liked them very much My size is #3 I ordered 37 and they fit me very well
even though I didn't use yet ,but I like it.
They look good to see how much they are useful to me, they are not light weight, delivery in estimated time, good material
I loved the shoes the only thing is that I am number 40 thank God I asked for number 42 and I stay exactly
Labai greitas pristatymas. Nešioju 36. Užsakiau 38. Closed. Super. Labai patogus IR gražus.♥️
Is equal to the description, feels comfortable, ideal for you to use, since all day I am standing .. I hope the sole lasts a long time to use it longer.