Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Satisfied with the product, as described. Recommend
Tres soft and good size
The robe is beautiful. but you can make a bigger smell.
Great cute robe, the size is the same-all on time!!!
Is very good, thank you
Shipped and delivered quickly.
The robe came with a marriage. The fabric was in puffs in some places. Otherwise-quite decent for your money.
Thank you, everything is good and fast, faster than planned! Good luck and good health to everyone!
My wife is delighted, so am I
Thank you
The order has been received. thank you very much. my rating is 5 stars
Great kimono, the color is very bright, beautiful, the pattern is very beautiful! The purchase is very, satisfied! Thank you very much!! arrived, very fast, thank you!
A good light robe, on my 48-50 free, as I wanted, a normal smell. There are no internal ties, the floors diverge because of this, she redesigned herself: the belt in half with scissors, a hole in the side seam, sewn the ties from the belt to the sides, it turned out comfortably, beautifully and does not diverge anywhere. Shipment is fast, delivery is also OK. Thank you.
The color is very excellent. You don't feel like a fly bird. QUEEN!!! )))) On the 110-90-110 sat down perfectly. 164 growth. In length-as in the store's photo. It is necessary to sprinkle with antistatic-it sticks to the body.
The robe is suitable, free, what you need after a shower in the heat!) Thin, light, bright! Thank you all and good luck! Came in time on time! Recommend!
Awesome I received it, feels very comfortable for summer and almost knee length which is great.
Beautiful, pleasant to the body. Not my first such robe
All is well, the description corresponds
Okay...
Nice Robe. thank you.
thank you very much!
Slightly missed with the size, the goods are wonderful, pleasant light to the body Silk, thanks, it came quickly
Thanks!!
4XL on the Russian 50 size just right. Pretty robe
Thanks to Chinese comrades, all super. Came ahead of schedule ..