Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Cute kimono, I buy a second time. On the Russian 50 size
The robe is beautiful, approached the size
The robe is normal. Ordered 22.10, but received 07.11.
I liked the robe, it looks like in the photo.
lovely satin bathrobe. Size is accurate.
A beautiful robe... The only drawback ..-there are no pockets, maybe so need, I do not know...
Conform to the description! I recommend t !! Thank you
I am totally delighted and delighted with the work of this team and store. For such a short delivery time I did not expect. The robe is also good and coincides with the description.
Very happy with purchase. I am 5ft10inc (roughly 178 cm), 60 kg and took the XXXL size for length. Material falls to below knees and the sleeves to elbow. Nice material, a bit stiff but hope it will wear in over time. Beautiful colour and not see-through.
Love the robe and fast delivery
Liked, on height 154, length, as in the picture, weight 54 kg .. well sat down.
The color is beautiful
Nice robe. The dimensions approached.
Very nice I like it and I arrive very fast
The robe is excellent .. With the store did not communicate, delivered quickly
Received in 1 month via omniva postal service. I usually wear EU XL, so XXXL suits well.
3xl to small
Good but not my size im a 2x and I ordered a 4x and still too small
I received my package thank you
The Bathrobe arrived in a week in France. It is sublime, the colors are very bright. I took a size XL for a S and it's very good. I recommend this store ultra fast!
Exactly what she liked. Loves the satin feel. Shipped very fast.
Short, at a height of 170 just below the knee, there are no strings because of this, the robe is open
Halatik liked, described exactly. I did not communicate with the store.
Like the light picture and very pretty
ok