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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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The tennis material is very thin, they look good but I don't know how long they last they feel light.
I love them they fit just right then lightweight
shoes are nice but are to small how can I return and receive a smaller size. please call and let me know.
It is very nice the shoes as it is in the photo
I received the package in good condition, and very well packaged, received it in a timely manner.
So So
Excellent product the size is correct the color is perfect I recommend it 100%
love the shoe's. Will be buying more from this seller. Thank you
They are fine, they have a strong smell And they are very light
I get what I asked for and the color I asked for thanks
They are super comfortable, they are like suede, but the size is perfect 38 for 24 Mexican
I like them very much are light and comfortable are only a little longer in size
The shoe is amazing, but leather is very light, I would have wish it come a bit thick
The shoes are nice 7 look comfortable, the sole is lower than the publication photo, just that, the measurement table corresponds, they are for thin feet, if it has wide feet I ask for a number more so that I can close, I liked them very much, I will buy them again in another color, I recommend them, Thanks to the seller for the fast shipping and thanks to chili mail for the quick delivery arrived a week ahead of schedule, thank you