Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I love themOne more number I ask (I am 38 and ask for 39)
They arrived super fast, and if they are really very comfortable, it is delicious to walk with them, I asked for two pairs and I feel very happy with eata purchase
It's all great. Light and soft. The delivery is super fast.
Cool cross-country shoes, easy as slippers, fit on a big foot and on a narrow one, my mother does not have a high lift, I gave it to my mother only because I counted the size incorrectly. Read that they are small, but this is not so. So I ordered a pair for myself. Thanks seller
Requested refund by size. But I liked it too much and I already bought another one with the right numbering
Very comfortable, light.
Great shoes. Soft, light and very comfortable s to this look great. I already bought a second pair.
The item was rejected by the hour. The goods are contaminated. Dovzhina stop 25 cm. Rosmir was 40. It was very good. I'm corpulent. She took on friends as well.
They are super comfortable good material and arrived long before time Beautiful
super comfortable shoes..if your feet are wide take size bigger.
Ordered two pairs of different colors in size 39. But the Reds were more on the leg
Order 2 larger numbers for your size. For example, size 38 = 40.
There is marriage in the sole. How long is the question of time.
Super soft, I arrived super fast.
Shoes very comfortable, as for this price, are great. Thank you seller for very fast delivery. I have number 41, I took 43, they are good.
Fast shipping, well packed and according to the description.
delivered super fast. excellent shoes for people who struggle from hallux . light shoes, super comfortable!!
Small-year-old on their 36.5 perfectly fit 38 and I recommend a high rise
They are very nice and comfortable and at a good price, only they smell a lot of synthetic. Otherwise all right, size is exact
nice
It was a happy day they are super comfortable and buy 2 more
Love these shoes, it's already 3 purchase
Very comfortable a little big stop size But I liked them are for my mother and I am very satisfied
Everything fit all well thanks.
Light and very comfortable I recommend them